What’s Included in Managed IT Services for a 10–50 Employee Healthcare Office?

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Short Answer (Direct + Numbers)

Managed IT services for a 10–50 employee healthcare office typically include 7–9 core service areas, covering security, compliance, support, and proactive management. Most practices invest $130–$175 per user per month for healthcare-grade managed IT that includes HIPAA-aligned security, EHR support, backups, and defined response times.

At this size, managed IT should go far beyond basic helpdesk support.

1. 24/7 Monitoring & Proactive Maintenance

Managed IT services include continuous monitoring of:

  • Servers

  • Workstations

  • Network devices

Issues are identified and addressed before they impact patient care or clinic operations.

2. Healthcare-Grade Cybersecurity

Healthcare is one of the most targeted industries for ransomware.

Managed IT typically includes:

  • Antivirus and EDR on all endpoints

  • Email security and phishing protection

  • Firewall management with intrusion prevention

  • Multi-factor authentication for EHR and remote access

These controls reduce breach and downtime risk significantly.

3. HIPAA Compliance Support

Managed IT services help practices stay compliant through:

  • Ongoing risk assessments

  • HIPAA-aligned security policies

  • Business Associate Agreements (BAAs)

  • Incident response planning

This reduces audit stress and compliance gaps.

4. EHR & Clinical Application Support

Healthcare IT is not generic IT.

Managed IT includes:

  • Support for EHR platforms

  • Secure access for providers and staff

  • Coordination with EHR vendors when issues arise

This ensures clinical workflows stay operational.

5. Backup, Disaster Recovery & Business Continuity

Healthcare data must be available when needed.

Managed IT includes:

  • Encrypted daily backups

  • Tested restore procedures

  • Downtime planning for patient access continuity

This protects against ransomware and system failures.

6. Helpdesk & SLA-Based Support

Unlike break/fix IT, managed services include:

  • Unlimited support requests

  • Defined response times

  • Priority handling for patient-impacting issues

This creates predictable costs and faster resolutions.

7. Strategic IT Planning

Managed IT also includes guidance, such as:

  • Hardware lifecycle planning

  • Technology budgeting

  • Security and risk reduction strategies

This helps practices plan instead of react.

Real-World Example

A 20–30 employee healthcare office moved from break/fix IT to managed services after repeated EHR outages.
After switching:

  • Critical issues were addressed in under 1 hour

  • MFA was implemented across systems

  • HIPAA documentation was centralized

Result: Fewer disruptions and predictable monthly IT costs.

Trust Signals

  • Healthcare-focused managed IT

  • HIPAA compliance expertise

  • EHR system experience

  • SLA-backed response times

  • Local Big Island support

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